Natasha is a professional train rider, an amateur photographer, an avid kayak paddler, a long-time cartoon watcher, and a User Experience Designer at SAP. She lives in Massachusetts, on the outer outskirts of Boston.

How to make Outlook more like Gmail

December 01 0 Comments

Archive button

Ever since Microsoft improved the searching capabilities in Outlook, I have been using it more and more like Gmail (with its concepts of tags and archiving) rather than a traditional email client with folders. If you would like to reproduce the Gmail experience within Outlook, here is one way to do it. (Note: I use [...]

Dryness is not a scale

August 26 0 Comments

Dryness scale

My LG dryer asks me to choose how dry I would like my clothes to be. Since when is dryness a scale? Something is either dry or it isn’t. “Damp” is not dry. Imagine a washer asking how clean you’d like your clothes to come out – “dirty clean” or “very clean”?

What’s wrong with the new Netflix pricing: A UX perspective

July 14 25 Comments

A lot has been written about the recent announcement by Netflix that they will be increasing their plan prices by as much as 60%. Clearly, this backlash was not unanticipated by Netflix – according to David Pogue: Netflix knew that there would be a nasty backlash, and has already taken the subscriber defection into account [...]

Uncharted: A new blog for dashboard design posts

January 03 0 Comments

I’ve wanted to write more about dashboard design, but never felt like this was the right place to it because it’s my personal blog. So, as a new project for 2010, I decided to start a new blog. It’s called Uncharted and it’s all about applying user experience principles to dashboard design. I’ve moved a [...]

The shortest distance between two points is two lines

November 13 28 Comments

This is a map of the route my package took to arrive via FedEx: I never would have guessed that the best way to get something from Pennsylvania to Boston is through Tennessee. But then, geography was never my strong point. (Memphis must be FedEx City.)

Why not to pre-order from Amazon

November 05 27 Comments

A while ago, I decided to pre-order a book from Amazon for the first time. The book was Confessions of a Public Speaker by Scott Berkun and it’s the first time I remember being really excited about a non-fiction book coming out. The thing is, I’m cheap, so if Amazon says I only have to [...]

Reflections on usability testing at the SAP BusinessObjects User Conference

November 04 1 Comment

This post has been moved to my new blog, Uncharted. Please continue the discussion there. It’s been a couple of weeks since our round of usability tests at the SAP BusinessObjects User Conference (rolls right off the tongue, doesn’t it?) and I wanted to share a couple of thoughts about the experience. This was the [...]

Amplify Anything: Sentiment analysis for the web

September 02 44 Comments

I’ve been pretty excited about the possibilities presented by OpenAmplify – I wrote a bit about it in my previous post. So I got thinking… Twitter is a good obvious place to start with text analysis, but wouldn’t it be cool to see the top topics and sentiment for any website you’re looking at? For [...]

Twitter + OpenAmplify + Xcelsius = Awesome

July 28 6 Comments

This post has been moved to my new blog, Uncharted. Please continue the discussion there. I recently learned about OpenAmplify, a web service that uses Natural Language Processing (NLP) to extract meaning from text. I’m very familiar with NLP because I’ve worked on the Text Analysis team at SAP (previously with Inxight Software), so I [...]

Bill Pay: Good Idea / Bad Idea

July 15 0 Comments

Good Idea Clearly identifying a bill’s due date when the user is scheduling a payment. Citibank’s calendar widget clearly indicates when the next payment is due. Bad Idea Telling the user to remember a bill’s due date while scheduling a payment. ECSI’s student loan bill pay options require you to know your bill’s due date. [...]