No matter what

December 01 1 Comment Category: User Experience

“If we say your package will arrive on December 2nd, then it will arrive on December 2nd – even if we have to ship it back and forth for a couple days.”

This seems to be FedEx’s philosophy, anyway…

FedEx tracking

I expect my package to arrive tomorrow at 7pm sharp, even if the driver needs to circle around the block a few times.

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  1. UPS has the same philosophy…they once routed a package through Canada just to be right.

    Lauren 2 December 2008 at 7:37 pm Permalink

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