natasha's corner

I just got off a strange phone call with AT&T customer service.

They called my phone and asked to speak with Nick. I said that I was his wife. The woman on the line then proceeded to explain how they would like to ask Nick a few questions regarding the quality of service he received when he recently exchanged his phone at their service center and was there a better time to call? I said that I’d giver her his phone number, since she was calling me on my line. She responded with “Oh, if this is your number, then the call won’t be necessary. Thank you for your time!”

It’s baffling to me that they would call, asking for feedback, but really all they care about is checking off some box saying they called a certain number.